The easiest way to fix this problem is to tell the user to log out of Microsoft 365 and to log back in. The browser won’t know the credentials are for the wrong organization. If the user uses these credentials often then the browser may automatically attempt to use these. Let’s assume a partner organization has given a user a set of credentials they can use for their SharePoint site login. It’s becoming increasingly common for users to have multiple accounts and they can accidentally sign in with the wrong one. If the user’s account isn’t locked out, then the next thing you should check for an unsuccessful login is if the user is signed in using the correct account. If the resolution isn’t clear, then it’s time to check if the user is logging in the right account! Is the User Signed in with the Correct Account?
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